FAQ
How do i exchange for another size?
You can read about our return policy here.
How do I return?
You can read how to do it under our return policy here.
Where do I find my order number?
You will find the order number at the top of your order confirmation, which we sent shortly after you placed your order with us. The order number has the following format: #12345
Why haven't I received my order confirmation?
It rarely happens that our customers have not received their order confirmations. Here are some steps you can take if you experience this:
Check your spam folder: First of all, we recommend you check your spam folder in your email inbox. It may happen that our emails end up there.
Contact us: If you cannot find our emails in your spam folder, you are more than welcome to contact our customer support. We would like to help determine whether your order confirmation has been sent correctly.
You can easily get in touch with us by filling out the contact form on the contact us page or at the bottom of our website. We are always ready to help you with any questions or concerns you may have regarding your order.
The return portal gives an error when I try to return - What do I do?
If you want to exchange or return and an error occurs when you try to enter the order number and email, please check that you have entered it correctly.
If it's written correctly, you can follow this link instead: